Support

Customer Support

Our customer support team works directly with operators, manufacturers, EPCs, and partners to resolve issues quickly and effectively.

What We Support

• Platform usage and access issues
• Equipment identity and metadata questions
• Data ingestion and validation workflows
• Integration and interoperability questions

Support Options

• Email and ticket-based support
• Scheduled working sessions for enterprise customers
• Priority response for critical issues

📩 For urgent or business-critical issues, please contact our support team directly.

Knowledge Base

The UNIIEQ Knowledge Base provides step-by-step guidance for using the platform effectively.

What You’ll Find

• Getting started guides
• Equipment data modeling and best practices
• Identity, standardization, and lifecycle concepts
• FAQs and common troubleshooting steps

Designed For

• Engineering and operations teams
• Supply chain and procurement users
• Program and project managers

The Knowledge Base is continuously updated as the platform evolves.

Developer Docs

UNIIEQ provides comprehensive technical documentation for developers and system integrators.

Developer documentation includes

• Platform architecture overview
• Authentication and access control
• Data models and schemas
• Integration patterns and examples

Built for

• Enterprise IT teams
• Digital transformation groups
• System integrators and solution partners

Our documentation emphasizes clarity, security, and real-world integration scenarios.

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API Access

UNIIEQ offers secure, enterprise-grade APIs to integrate equipment data into your existing systems.

API capabilities

• Equipment identity and metadata access
• Data ingestion and validation
• Lifecycle updates and synchronization
• Integration with ERP, EAM, CMMS, PLM, and Digital Twin platforms

API access is governed by role-based permissions to ensure data integrity and security.

🔑 API credentials and access levels are provided based on your organization’s configuration.

Help Center

The Help Center is your central hub for assistance and self-service support.

Available resources

• Searchable help articles
• Common workflows and how-to guides
• Troubleshooting and known issues
• Platform updates and release notes

The Help Center is designed to help teams:

• Resolve questions independently
• Reduce onboarding time
• Stay informed as UNIIEQ evolves

Enterprise Support & Onboarding

For enterprise customers and partners, UNIIEQ offers:

• Guided onboarding and implementation support
• Data migration and validation assistance
• Integration planning workshops
• Ongoing advisory support

These services ensure UNIIEQ delivers measurable value from day one.

Need Help?

If you can’t find what you’re looking for, our team is here to help.

• 📩 Contact Support
• 🧭 Browse the Knowledge Base
• 🧩 Explore Developer Docs